Our Easy Return & Exchange Policy
Buying gold should feel safe. At Shakeel Gems & Jewellers (Shakeel Saraf) in Mansehra, we keep our return and exchange policy simple, fair and transparent — so you can shop with complete peace of mind.
7-Day Return
Return any unworn item in original condition with the certificate and packaging within 7 days.
Lifetime Gold Exchange
Exchange your gold against the current market rate, any time, to upgrade or restyle.
Hallmarked & Certified
Every piece is hallmarked and weighed accurately, so you buy with confidence.
7-day returns
If you change your mind, you can return any unworn item in its original condition — with the original certificate and packaging — within 7 days of purchase for a refund or exchange. The item must be undamaged and unaltered.
Lifetime gold exchange (tabdeeli)
Tastes and circumstances change. With our lifetime exchange, you can bring your gold back any time and exchange it against the current market gold rate — so a piece bought today can be upgraded or restyled in the years to come. The exchange value is based on the weight and purity of your gold at the day’s rate; making charges on the new piece apply.
Custom & bridal orders
Because they are made specifically for you, custom-made and bespoke bridal pieces are non-returnable. They remain covered by our lifetime gold exchange, so their gold value is never lost.
How to start a return or exchange
Simply bring your item and invoice to our showroom on Mohallah Ayub Khan Road in Mansehra, or message us on WhatsApp to discuss your return or exchange. Our team will guide you through the rest.
